{"id":1148,"date":"2025-07-09T14:53:41","date_gmt":"2025-07-09T06:53:41","guid":{"rendered":"https:\/\/chenchenhe.net\/?page_id=1148"},"modified":"2026-04-22T15:02:49","modified_gmt":"2026-04-22T07:02:49","slug":"delivery-returm","status":"publish","type":"page","link":"https:\/\/quantet-media.shop\/index.php\/delivery-returm\/","title":{"rendered":"DELIVERY &amp; RETURM"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Shipping Policy<\/h3>\n\n\n\n<p><strong>Shipping Costs<\/strong><br>Shipping costs are calculated at checkout and clearly shown in the &#8220;Total Cost&#8221; section. They are not included in the product price.<\/p>\n\n\n\n<p><strong>Processing Time<\/strong><br>We aim to dispatch all orders within&nbsp;<strong>3-5 business days<\/strong>&nbsp;after order confirmation. During sales, holidays, or unexpected delays, processing may take a little longer \u2014 we&#8217;ll keep you updated.<\/p>\n\n\n\n<p><strong>Order Confirmation &amp; Payment<\/strong><br>Once your payment is successfully captured, we will begin processing your order. You will receive a shipping confirmation email with tracking information as soon as your parcel leaves our warehouse. The estimated delivery timeframe starts from that moment.<\/p>\n\n\n\n<p><strong>Delivery Options &amp; Time<\/strong><br>Available delivery methods and costs depend on your location and will be shown at checkout. Please note that carriers do not deliver on weekends or public holidays.<\/p>\n\n\n\n<p><strong>Address Accuracy<\/strong><br>Please provide a complete and accurate shipping address. We cannot guarantee address changes after purchase. If an order is returned due to an incorrect address provided by you, additional shipping fees may apply.<\/p>\n\n\n\n<p><strong>Lost or Delayed Shipments<\/strong><br>Our carriers strive to deliver within the promised timeframe, but delays can occasionally occur. If you haven&#8217;t received your parcel within the expected window, please contact us at&nbsp;<strong>support@quantet-media.shop<\/strong>&nbsp;\u2014 we&#8217;ll help track it down.<\/p>\n\n\n\n<p><strong>Risk &amp; Ownership<\/strong><br>Once your order has been dispatched from our warehouse, ownership and risk of the products pass to you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Return Policy<\/h3>\n\n\n\n<p><strong>Return Period<\/strong><br>You may return most products within&nbsp;<strong>14 days<\/strong>&nbsp;of receiving your order. Returns are accepted for reasonable reasons (e.g., wrong item, defect, change of mind).<\/p>\n\n\n\n<p><strong>Non-Returnable Items<\/strong><br>For hygiene reasons, the following items cannot be returned unless defective:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used pet toys (unless faulty)<\/li>\n\n\n\n<li>Consumable products (e.g., treats, chews)<\/li>\n\n\n\n<li>Items marked as &#8220;final sale&#8221;<\/li>\n<\/ul>\n\n\n\n<p><strong>Sale Items<\/strong><br>Discounted items are returnable unless clearly marked as &#8220;final sale&#8221; at the time of purchase.<\/p>\n\n\n\n<p><strong>How to Return<\/strong><br>Please contact us at&nbsp;<strong>support@quantet-media.shop<\/strong>&nbsp;to request a return. We will provide you with a return address and instructions. You do not need a separate Return Form \u2014 we&#8217;ll handle it via email.<\/p>\n\n\n\n<p><strong>Refunds<\/strong><br>Once we receive and inspect your return, we will issue a refund within&nbsp;<strong>5-7 business days<\/strong>. Refunds will be credited to your original payment method. Please note:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping fees are non-refundable (unless the return is due to our error)<\/li>\n\n\n\n<li>Any discounts applied to your order will be reflected in the refund amount<\/li>\n<\/ul>\n\n\n\n<p><strong>Exchanges<\/strong><br>If you need a different item, please return the original item for a refund and place a new order. This is the fastest way to get what you need.<\/p>\n\n\n\n<p><strong>Important<\/strong><br>Returns are only accepted for products purchased directly from our website. Please do not send returns back without contacting us first.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Shipping CostsShipping costs are calcul&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1148","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/quantet-media.shop\/index.php\/wp-json\/wp\/v2\/pages\/1148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quantet-media.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/quantet-media.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/quantet-media.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quantet-media.shop\/index.php\/wp-json\/wp\/v2\/comments?post=1148"}],"version-history":[{"count":2,"href":"https:\/\/quantet-media.shop\/index.php\/wp-json\/wp\/v2\/pages\/1148\/revisions"}],"predecessor-version":[{"id":1247,"href":"https:\/\/quantet-media.shop\/index.php\/wp-json\/wp\/v2\/pages\/1148\/revisions\/1247"}],"wp:attachment":[{"href":"https:\/\/quantet-media.shop\/index.php\/wp-json\/wp\/v2\/media?parent=1148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}